![]() It requires the ability to communicate and interact across facilities and at various levels. This job requires advanced communication skills when engaging with non-technical audiences. Flexibility for availability in advance to work evening and week-end shifts is required. The Service Operations team supports the organization 24 x 7. Additional responsibilities include oversight other desktop and telephony support technicians and acting as liaison to appointed team lead or manager. S/He provides desktop support of computer hardware, operating systems, peripherals and applications as needed. The IT Service Operations Level 2 Technician is responsible for Level 2 support of the WFBMC computing environment.
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